Refund & Cancellation Policy

1. Subscription Billing

AutomateSMM operates primarily as a subscription-based service. Subscription fees are charged in advance for each applicable billing period.

Your subscription will automatically renew at the end of each billing period unless you cancel it before the next renewal date.

Prices, billing periods, and applicable features are displayed before you complete your purchase.

2. Cancellation

You may cancel your subscription at any time.

When you cancel:

• Your subscription will not renew for the next billing period.
• You will retain access to your paid features until the end of your current paid billing period, unless otherwise stated.
• You will not be charged for subsequent billing periods after cancellation has been successfully processed.
• Cancellation does not automatically entitle you to a refund for payments already processed.
• You are responsible for cancelling your subscription before your next renewal date if you do not wish to be charged again.

3. Refund Policy

Because AutomateSMM provides immediate access to digital software, AI-powered features, automation tools, integrations, and other online services, payments are generally non-refundable once the service has been accessed or used.

However, we may consider a refund request when:

• You were charged more than once for the same subscription due to a billing error.
• An incorrect amount was charged because of an error attributable to AutomateSMM.
• You were charged after properly cancelling your subscription before the applicable renewal date.
• A significant technical issue attributable to AutomateSMM prevented you from accessing the paid service for a substantial period and we were unable to resolve the issue.
• A refund is otherwise required under applicable consumer protection law.

Refund requests are reviewed individually and are not guaranteed unless required by applicable law.

4. Refund Request Period

If you believe you qualify for a refund, please contact us within 7 days of the applicable charge.

Your request should include your account email address, transaction or payment reference, date of payment, and a brief explanation of the reason for requesting a refund.

We may request additional information reasonably necessary to verify the transaction.

5. AI Usage and Third-Party Costs

Certain AutomateSMM features may use AI generation, APIs, social media platforms, or other third-party services that can generate usage-based costs.

Fees associated with AI generations, API usage, consumed credits, third-party services, or resources already used on your behalf may be non-refundable.

6. Social Media & Third-Party Integrations

AutomateSMM integrates with third-party platforms and services, which may include social networks, payment providers, AI services, and other external APIs.

We cannot guarantee the continuous availability or functionality of third-party services.

Changes, outages, API restrictions, account suspensions, publishing limits, policy changes, or other issues caused by third-party platforms generally do not qualify for a refund when the AutomateSMM service itself remains operational.

7. Failed or Interrupted Automations

Automated publishing and other workflows may occasionally fail because of expired permissions, disconnected accounts, API limitations, third-party outages, insufficient third-party credits, platform restrictions, incorrect account configuration, or other circumstances outside our reasonable control.

Such failures do not automatically qualify for a refund.

We will make reasonable efforts to help diagnose and resolve issues involving AutomateSMM's services.

8. Account Termination

If your account is suspended or terminated because of a violation of our Terms of Service, abuse of the platform, fraudulent activity, unlawful activity, or misuse of AutomateSMM, fees already paid may not be refundable, except where required by applicable law.

9. Promotional and Discounted Subscriptions

Discounts, promotional pricing, coupons, and special offers are subject to the conditions provided with the applicable promotion.

Unless otherwise specified or required by law, promotional or discounted payments remain subject to this Refund & Cancellation Policy.

10. How to Cancel

You may cancel your subscription through the subscription or billing section of your AutomateSMM account when that functionality is available.

If you are unable to cancel through your account, contact AutomateSMM support before your next renewal date and request cancellation.

If your subscription is managed directly through a third-party payment provider, you may also need to manage or cancel the recurring payment through that provider.

11. Refund Processing

Approved refunds will normally be returned through the original payment method.

Processing times may vary depending on the payment provider, financial institution, currency, and location. AutomateSMM does not control the time required by banks or payment processors to post an approved refund.

12. Changes to This Policy

We may update this Refund & Cancellation Policy periodically to reflect changes to our services, billing practices, payment providers, or legal requirements.

The latest version will be published on AutomateSMM.online with its updated effective date.

13. Contact Us

For cancellation, billing, or refund inquiries, please contact us through the official support or contact page at AutomateSMM.online.

When contacting us about a payment, please provide sufficient transaction information so we can locate and review the charge.

AutomateSMM.online

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